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Guidelines for Making a FOI
(Freedom of Information) Request


Print version (PDF file)

Controlling Body - Municipality (Hamilton)

Kind of Information You Can Request – the act gives everyone a right of access to most recorded information held by government organizations.

Record is Defined as: any record of information, however recorded, whether in printed form, on film, by electronic means or otherwise; & includes correspondence, a memo, a book, a plan, a map, a drawing, a diagram, a pictorial, or graphic work, a photograph, a film, a microfilm, a sound recording, a videotape.

How to Make an Access Request: prior to submitting a formal request for information under the act, you should begin by contacting the City of Hamilton at (905) 546 CITY. Ask to be transferred to the appropriate department responsible for the records you are requesting. If you are not sure which department you need to speak with, go to: www.hamilton.ca/clerk/freedom-of-information/directory-of-records.asp. This directory will assist you in determining which department you need to speak with. Ask to be transferred to the appropriate department responsible for the records you are seeking access to. Staff will determine if they can release the information you are requesting or if you must make a formal access request under the act.

If a formal access request is required you must complete a Municipal Freedom of Information & Protection of Privacy Access/Correction Request Form. For a Copy of an Application Form, go to: www.hamilton.ca/clerk/freedom-of-information/pdf/foi-application-form.pdf if you don't have Adobe Acrobat Reader, you will have to download the program off the Internet. Go to: www.adobe.com/products/acrobat/readstep2.html & follow instructions on downloading.

Submit your completed application, along with your covering letter & the mandatory $5.00 application fee by mail or in person to:

Co-ordinator of Elections & Freedom of Information
City's Clerk Division, 2nd Floor
City Hall 71 Main Street West
Hamilton, Ontario L8P 4Y5

What Happens After you Submit your Access Request:

  1. Contacts in Department/Division are notified of request & asked to provide a response in prescribed time (30 business days).
  2. Records are reviewed to determine if exemptions apply under the act.
  3. Consultations with staff, legal services, corporate counsel & City Council, if required. Records are severed to remove non-responsive or exempt information.

The Appeal Process

Reasons You Might Appeal:

  1. You have been denied access to some or all of the information you have requested.
  2. You don't agree with the fees being charged.
  3. You didn't receive a response to your request within the 30 business days.

Appealing the Decision: You must complete a appeal form, which you can obtain by going to: www.ipc.on.ca/userfiles/page_attachments/appfrm-e.pdf

How to Appeal:

  1. Write a letter to the Information Privacy Commissioner describing the circumstances of your case.
  2. Attach a copy of the Government organization's response to you.
  3. Include a copy of your original request.
  4. A fee of $25.00 must accompany your request for an appeal as well as your contact information.
  5. If you are appealing a decision that says, "no records exist". You must explain to the IPC why you believe the records do exist.

Send all this information to:

Ms. Ann Cavoukian
Information & Privacy Commissioner of Ontario
80 Bloor Street West. Suite 1700
Toronto, Ontario
M5S 2V1
Phone # 1-800-387-0073

Assuming your Appeal Proceeds:

  1. You will receive written confirmation, which will outline the process the Registrar has decided is the most appropriate for your case. Most files are streamed to mediation. However some case appeals are forwarded directly to adjudication.

Mediation Process: Mediation is the process by which the IPC investigates the circumstances of an appeal & attempts to effect either the full settlement between the parties of all issues in the appeal, or the simplification of a file through any or all of the following:

  1. Settlement of some issues.
  2. Reducing the number of records in dispute.
  3. Clarification of issues.
  4. Education of parties, leading to a better understanding of the issues.

A Mediator will be assigned to the appeal for the purpose of assisting the parties in settlement discussions. If an appeal file is settled, the Mediator will prepare a Mediator's Report outlining the settlement details & will close the file. If an appeal is not settled (in whole or part), the Mediator's Report will set out the issues that have been resolved & the issues that remain in dispute. The Mediator's Report will be sent to all parties, giving them an opportunity to identify any errors or omissions. The Mediator's Report, either in original or amended form, will then be forwarded to Adjudication, where an inquiry will be conducted.

Adjudication Stage: The Adjudicator proceeds to conduct an inquiry, by preparing Notices of Inquiry & sending them to the parties one at a time. Inquiries are normally conducted in writing. The parties are given an opportunity to submit written representations on the issues raised in the Notices of Inquiry. This gives you the opportunity to let the Adjudicator know how you feel about the appeal & why you disagree with the Government Organization's decision. The more specific your representations, the more helpful they are to the Adjudicator.

Once the Adjudicator has considered all information & reviewed records, he or she will then decide how each issue should be resolved & prepare a written order.

Provincial Freedom of Information Request Form Go To –
http://www.ene.gov.on.ca/envision/foi/request_form.htm

Follow the same processes as above.

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